Warranty & Support

Back to Base Warranty

• We provide one year return to base warranty that start from the date of purchase on your tax invoice and warranty is not extendable.
• System warranty is inclusive of labor and hardware for 12 month, but excludes software, virus and third party products. In the event that faults are found to be a result of software failure or virus attacked, a service fee will be charged.
• Customers that have chosen to assemble their own PC will have full responsibility for any physical damages that have occurred through assembling; We will not take any responsibilities for any incorrect assembling and installations.
• Products found Dead On Arrival (DOA) within 7 days from the date of purchase will be replaced on our spot and the replacement will be based on the stock we have. Original package and all contents must be returned as new with a copy of the invoice for the on time replacement. However, no replacement will be given for the physical damaged products.
• Faulty products returned to us after 7 days of the purchase will be treated as Not DOA and the normal warranty will be taken for a time period of two to four weeks before the replacement.
• No warranty for consumable goods e.g. Medias.
• No warranty covered for physical damaged products e.g. burning or physically damaged. Under consumer law guidelines, we are not required to give warranties, refunds, exchanges or credits if customers want to return products that they have modified, damaged, or removed the identifying barcodes/serial numbers from.
• We do not handle warranty claim for those goods where the manufacturer acceptes direct warranty claims from customers. Most of the monitors, printers, notebooks, network products etc are covered by direct manufacturer warranty.
• D & D is not responsible for data contents or the security of the data contents contained in any returned goods. Our workshop works under strict guidelines, not to intercept with any customer data. Despite this customers should back up any data prior to sending the goods back to us; data can be destroyed during our testing. It is also beyond the scope of our control once the device is sent to our supplier. We do not provide data recovery service.
• Customer is responsible for proper packaging of warranty returns. All warranties will be void on items that are insufficiently or inaccurately packaged. If any item(s) returned for warranty claim is determined to be physically damaged, the item(s) will be returned to the customer as is and shipping fees are at customer's costs.
• Shipping fees are at customers' costs if they don't bring the faulty products to our store. Please attach a copy of the original invoice and a detailed fault description. Customers are responsible for proper packaging of warranty returns. We are not responsible for any parcel missing in transit, on its return back to us.
• Any part returned for warranty that tests 'ok' by our technicians may incur $30 testing fee.
• Products found not faulty after testing will be shipped back to customers at their costs if they don't pick up from our store. We will seek the permission from the customer to charge this cost to the customer's credit card where possible. Failing this, the goods will be sent back by Australia Post COD freight collected.
• Turnaround time for warranty claims largely depends on the suppliers or the distributors. We will try our best to speed up the process. Please understand the time involved for a warranty claim will include: our time to test the item, shipping back to the supplier, supplier's own test and replacement/repair, and the shipping back to us.
• We do not provide advance replacement under any circumstances. Please keep this in mind when you place order.

Manufacturer Warranty

D & D Computer Technology Pty Ltd does not handle warranty claim for those goods where the manufacturer accepts direct warranty claims from customers. Most of the Monitors, Printers, Scanners, Network Products (e.g. D-Link, Netgear), Digital Cameras, Notebooks and more are under Manufacturer Warranty. If products are covered by a local manufacturer warranty you will have to contact them and arrange the necessary return particulars. Please see Manufacturers Details. We also recommend checking your warranty registration cards for terms and conditions once you purchase the products; in most cases they should have the appropriate numbers and details for your return. Please contact us if you are uncertain of this procedure before retuning your goods.

Warranty Procedures

• Original invoice or receipt must be presented for all warranty claims.
• Warranty claims must be along with your name, phone number, address and problem descriptions.
• Warranty for computer parts normally takes two to four weeks before replacing to customers.
• We only takes care of warranty for those products in our invoice indicated with warranty code B (Back to base warranty).
• Products in our invoice indicated with warranty code M are taken care by the Manufacturers of relative products. Customers should contact relative Manufacturers or their service centers by themselves when they have warranty claims.
• Warranty period is also listed along with the products in our invoice. Warranty period start from the date that customers purchase the products.
• Warranty void if warranty labels on the products are removed.

Warranty Code in Our Invoice

• Y: Year / Years (from the invoice/receipt date)
• B: Back to base warranty
• M: Manufacturer Warranty

Warranty and Technical support contacts

Note: Note: All the contacts and information are collected by web master when the web site is constructed. Web master does not take any responsibilities if those contacts and information were changed. Web master will try the best to keep it up to date.

Terms & Conditions

Price: All prices quoted are GST included. Prices are subject to change without notice.

Mistakes: While all efforts are made to check pricing and other errors, inadvertent errors such as outdated or incorrect prices do occur from time to time and D&D Computer Technology Pty. Ltd. reserves the right to decline orders arising from such errors.

Purchase: All the parts we sell are not carrying any compatibility problems of your existing system, hardware or software (Please make sure the parts suit for you).

Payment: Purchases can be made by cash, EFTPOS, credit card or direct deposit (see FAQ Section).

• EFTPOS purchases are accepted on personal pick up only (the EFTPOS daily limit set by the banks is normally up to $1000).
• Credit card payment: 2% surcharge will apply on credit card payments. We keep our right to require suitable photographic ID for credit transactions. Verification of credit card and identify may be requested after ordering as per our fraud prevention policy. D&D computer Technology P/L reserves the right to decline credit card payments at our discretion.
• PayPal payment: 2.5% handling fee will apply on PayPal payment. (Account: sales@ddcomputer.com.au)
• Direct Deposit funds need to be cleared before good gets released. Please put payment details as follows:
       • Bank: ANZ Bank
       • Account Name: D&D Computer Technology Pty. Ltd.
       • BSB: 012 401
       • Account No: 3482 60858
• We request a non-refundable, 10% deposit for any computer systems built by D & D. We may also request a 10% non-refundale deposit for rare items we have to specifically order in.

Pick up: Customers have their responsibility to check all products they ordered are completed and in good order before they pay and pick up.

Delivery: All freight costs will be borne by the purchaser. (see FAQ Section)

• Customers are responsible to have someone at the delivery address to sign for and accept the delivery.
• Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. D & D will make every effort to deliver on time. However, we shall not be held liable for delay shipment.
• We do not ship to PO Box and Post Bag for any Credit Card Payments.

Cancellations: Any attempt to cancel an order must be made as soon as possible.

• Cancellations attempted after the dispatching will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back.
• Cancellations may be communicated by telephone, email or fax.
• Cancellations for assembled system orders will incur a 15% cancellation fee. This is to reflect the labour cost and the depreciation for the used parts.
• Cancellation for specially ordered items would also attract a 15% cancellation fee. This is to cover the return to stock fee implied by our suppliers and shipping cost.

Return/Credit/Refund: Please contact us by email or phone to verify if a return/credit can be accepted. Read below for guidelines on this procedure.

• No deposit can be refunded if customer cancel the order.
• No freight cost can be refunded.
• Software is non-returnable and non-refundable if opened.
• Consumable goods such as medias are non-returnable and non-refunded.
• We reserve the right to credit, refund or exchange faulty products at our discretion.
• Customers are responsible to find/obtain the correct components for their needs. If customer purchased a product and have a change of mind then we may be able to accept a return for refund/credit if the product is in original packaging/contents/condition and if it is returned with a copy of the invoice within 7 days. However, a 15% restocking fee or more will be placed on any returns of this sort.
• We reserve the right to reject any returns after 7 days of the purchase.
• If item(s) received is not what was ordered please do not open the package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the itme(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.
• D & D owns the title of any extra goods shipped with your order that have been despatched in error.
• If a product is faulty during its one year warranty (past the DOA period) then it is subject to either the standard or manufacturer warranty replacement/fix and no refunds/credits can be made (see Warranty & Support Section).

Privacy Statement

• We collect your contact information (name, address, e-mail address, and phone numbers) and financial information (credit card details), to process your order. This information will be kept confidential and at no time will this information be traded, swapped, exchanged or sold to any other party or company.
• D & D Computer Technology Pty. Ltd. is committed to reducing the amount of fraud it faces. Your credit card transactions are processed in-house by a staff member who will check your details against public databases or by calling your bank for verification. We may need to call you for additional security details when the transactions exceed a certain amount.
• Our policy is that we will prosecute any cases of fraud that we identify. If any of the information you supply is found to be false or misleading, we will, if we deem it appropriate, report this to the appropriate authorities for them to prosecute.

Disclaimer

• While all efforts are made to check pricing and other errors, inadvertent errors such as outdated or incorrect prices do occur from time to time and D&D Computer Technolgoy P/L reserves the right to decline orders arising from such errors.
• Due to changing market forces and other extenuating circumstances that affect product availability and price stability. We reserve the right to withdraw any product we advertise and change prices without notice.
• Pictures and descriptions are for illustration purposes only .While we try our best to maintain images and descriptions of products, we do not guarantee the correctness of images and descriptions.
• The D & D Computer Technology Pty Ltd (D & D) Website contains information on goods and services that the Customer may purchase including D & D product descriptions and specifications. With the exception of information relating to D & D pricing and stock availability, all product information has been provided by the relevant original equipment manufacturer and/or vendor and not D & D, and D & D has included it on this Website as a convenience only. The Customer should confirm all product descriptions and specifications with the relevant original equipment manufacturer or vendor before purchase.
• This Website contains hyperlinks and pointers to other websites operated by third parties. These linked websites are not controlled by D & D, and D & D is not responsible for the contents of any linked website or any hyperlink contained in a linked website. The hyperlinks are provided as a convenience only, and the inclusion of any hyperlink on this Website does not imply any endorsement of the linked website by D & D, its affiliates or their directors or employees. The Customer links to any such website entirely at its own risk.