D&D Computer Technology
SYSTEMS
Computer PackagesCustomise SystemsNotebooks / Tablets

PARTS
Shop by BrandAndriod / Windows Mini PCAccessoriesAdd-On CardBackup DevicesBarebone SystemBlank CD / DVD MediaCable / AdaptersCase / PSU / UPSCamera (Digital / IP / Web)Computer Systems (D&D)Computer Systems (Branded)Copier / Fax MachineCooling Products & FansCPUDVD / Blu-Ray DrivesDronesGame / Gaming DeviceGraphics CardHard Drive / SSD / EnclosureInk / Laser Toner / PaperKB / Mouse / Tablet /RemotesKVM SwitchLED LightsMemory (RAM)Memory (Flash)Media PlayerMonitor / Cables / AdaptersMotherboardNetwork / ModemNotebooks / TabletsPDA / GPS / HandheldPoint of Sale Equipment (POS)PrinterProjectorScannerService & RepairSoftwareSound CardSpeakers / HeadsetSports Watch, CameraSurveillanceTV / TV SetTop BoxTV Tuner / CaptureUSB/Firewire/BluetoothVoIP/Phone/iPhone Accessories

SERVICES
Service & Repair

 

Computer Hardware Store - FAQ


Is the product I want in stock?

D & D is an advanced computer hardware store that utilizes new techniques to ensure an optimum balance between affordability and currency. We keep the most popular products in stock, purchasing in bulk so that we can pass on maximum cost benefits to you.

For specialized and high-end components, we have them fresh delivered with every order so that enthusiasts can stay on the cutting edge with the latest technology. This strategy ensures that all our customers get the latest products because we avoid the old, outdated stock big retail chains are famous for.

Even if the item you have purchased needs to be ordered, you will be pleasantly surprised at how quickly they are processed. Because we order regularly, we can maintain express links to suppliers and fast track product deliveries so that most arrive within 2 days. If you are still unsure, you can always give us a call or visit us. We are always happy to confirm stock numbers for any listed product.

How to order on line?

Customers can place orders by using our easy on-line webinterface. Procedures are as below:

Stage 1: On-line ordering

* Select the items you want, click the basket on the right hand side of each item. Then, click 'Basket Items' near the top of the page.

* In the Basket Summary, you can change order quantities or delete items. Then, select the delivery method and enter your postcode. The Freight Charge and total costs will come up once you update the information. Click on 'Check Out' for next step.

* Complete the 'Contact Details' and 'Payment Details' sections and then finalise your order.

* An automated E-mail will be despatched to you with an order number as soon as the order is completed.

* You can also calculate the freight costs by using our 'Freight Calculator' on the web page.

Stage 2: Parts allocation

* Orders are processed during working hours. Parts will be allocated to the orders and removed from inventory. An email will be despatched to customers once we start to process the orders. If we cannot fulfil an order with our existing stock, an ETA will be notified to customer by our sales team. For pick-up orders, an email will be sent once the order is ready for pick up.

Stage 3: Making a payment

* Make your payment based on the payment method you choose. Besure to type in your order number as the reference number when you make your payment. For pick up orders, customers can make a payment over our counter when picking up orders.

Stage 4: Despatching

* Goods will be despatched once the payment is cleared and a tax invoice will be attached. To ensure there are not any wrong parts or quantities be sent out, all the orders are checked by two of our staff before packing each parcel.

Stage 5: Checking order status

* You can check your order status on-line. Go to the top right hand side of our web page, click on ‘Check Order Status’.


Can I check my order status on line?

Yes, just go to the top right hand side of our web page, click on ‘Check Order Status’.


Can I order by phone?

Yes, you can, although it’s faster and more accurate if you use the site to place your order. Our number is 02 9742 3733, 02 9742 3988.

For customers requesting delivery, we encourage you to use the site if you can. The orders placed through the site are prioritised, and we’ve found that there are less mistakes / misunderstandings and spelling / address errors with orders put through the site. All orders placed through the site receive a confirmation e-mail and your order status is viewable online at any time.


How do I make a payment?

We accept payments via cash, EFTPOS, credit card or direct deposit.

EFTPOS,Credit Card : EFTPOS purchases are accepted on personal pick up only (the EFTPOS daily limit set by the banks is normally up to $1000). 2% surcharge will apply on credit card payments except American Express(AMEX) where a 3% surcharge will apply. We reserve our right to require suitable photographic ID for credit transactions.

Direct deposit: This is the preferred and cheapest way to pay. Direct Deposit can be done by Internet Banking or whatever means is available to you. Funds can be directly transferred to our bank account as follows:

Bank:  ANZ Bank
Account Name:  DD Computer Technology Pty Ltd  
BSB:  012 401  
Account No:  3482 60858  

How do you deliver?

Products are sent via Australia Post or Couriers.


Australia Post - Goods are sent via Registered Post once payments are cleared. Delivery charges vary from $13 and at customers' costs.


Couriers - Goods are sent via Couriers. Delivery charges vary from $13 and at customers’ costs. Customers can organize their own couriers to pick up goods if their payments are cleared by D & D Computer Technology Pty Ltd in advance.

Note: Postage and delivery charges do not include any insurance. No freight charges can be refunded.


How much does delivery cost?

You can check the freight costs at the time you make the on line order. You can also calculate the freight costs only by using our 'Freight Calculator' on the web page.


How soon can I receive my order?

Our goal is to let customers receive their orders as soon as possible. We ship orders out for in-stock products once the payment is cleared. For products not in stock or for computer systems will take one or two more days to ship out. Delivery to major states, territory cities and their surrounding areas takes 1-7 working days. For delivery to more remote or rural areas, please allow a further 1-2 days.


Do I need to stay home to wait for the delivery?

Please select Registered Post as the delivery method if there is no one at home to sign for delivery. If you like to select Couriers to deliver, you can use your business address if you can’t be home to receive your delivery during the daytime. As some couriers services will charge an additional fee for attending to your address a second time to deliver the goods if you were not there the first time, please ensure you choose an address where you, or someone else who can sign on your behalf, will be present during the daytime


What constraints apply to deliveries?

  • Postmen & couriers won’t contact you before delivery

  • Postmen & couriers don’t deliver on weekends.

  • Someone will need to be present to sign for the delivery during business hours.

  • Please select Registered Post as the delivery method if there would be no one at home to sign for delivery.

  • We can’t guarantee that postmen & couriers will arrive at a particular time of the day.


Can I pay and pick up from your warehouse?

Yes, you can purchase and pick up products at our warehouse or place orders through telephone, website, fax or e-mail before pick up. Stock is not guaranteed until you order in advance. For some products that we need to specially order from suppliers, we might charge a 10 – 20% deposit before pick up.

Payments can be made by EFTPOS up to $1000 (the daily limit set by the banks, unless you have more key cards), cash and credit cards (3% surcharge apply). We reserve our right to require suitable photographic ID for credit transactions.


Can I just come to the warehouse without ordering first?

Yes, however, stock is not guaranteed unless you order in advance.


Are your website prices up to date?

We regularly update our products and prices on website. Therefore, our website prices are up to date.


Can I make a quote on your website?

Yes, firstly, select the items you want, click the basket on the right hand side of each item. Then, click ''View Shopping Cart'' near the top of the web page. Secondly, in the ‘Basket Summary’, you can change item quantities or delete items, then click ‘Print Quotation”.

For system quotations, you can click ‘Computer Systems’ on the left hand side of the web page to see our system packages. Also, click Customise Systems on the left hand side of the web page to customise the system you want, you can print the quotation out through ‘Basket Summery’ after you have added the configurations to the basket.


Can you send to me if I am not in Australia?

Sorry, we only send to Australia.


Why do some of the products I have received look like they have been opened?

Some products are not sealed by manufacturers and may be opened, e.g. Canon digital cameras, etc.

We open most of the products received from our vendors to inspect contents for damage, scan their barcodes, and place identity labels on the products. This requires opening the antistatic bags and affects products such as motherboards, hard drives, sound cards, video cards, modems, network cards, etc. Identity labels are used to ensure that products submitted for warranty claims were actually purchased from us and for us to identify our vendor to ensure that warranty claims are forwarded to the correct manufacturer’s agent.


What are your warranty procedures?

Please check Services and Terms


What are your terms and conditions?

Please check Services and Terms


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Copyright© 2017 D&D Computer Technology Pty Ltd ABN:85 09382 7377
* While all efforts are made to check pricing and other errors, inadvertent errors such as outdated or incorrect prices do occur from time to time and D&D Computer Technolgoy P/L reserves the right to decline orders arising from such errors. * Due to changing market forces and other extenuating circumstances that affect product availability and price stability. We reserve the right to withdraw any product we advertise and change prices without notice.  * Pictures and descriptions are for illustration purposes only . While we try our best to maintain images and descriptions of products, we do not guarantee the correctness of images and descriptions.
Desktop PC Computer Hardware Store