D & D is an advanced computer hardware store that utilizes new techniques to ensure an optimum balance between affordability and currency. We keep the most popular products in stock, purchasing in bulk so that we can pass on maximum cost benefits to you.
For specialized and high-end components, we have them fresh delivered with every order so that enthusiasts can stay on the cutting edge with the latest technology. This strategy ensures that all our customers get the latest products because we avoid the old, outdated stock big retail chains are famous for.
Even if the item you purchased needs to be ordered, you will be pleasantly surprised at how quickly they are processed. Because we order regularly, we can maintain express links to suppliers and fast track product deliveries so that most arrive within 2 days. If you are still unsure, you can always gives us a call or visit us. We are always happy to confirm stock numbers for any listed product.
Customers
can place orders by using our easy on-line webinterface. Procedures
are as below:
Stage
1: On-line ordering
*
Select the items you want, click the basket on the right hand side
of each item. Then, click 'Basket Items' near the top place of the
page.
*
In the Basket Summary, you can change order quantities or delete
items. Then, select the delivery method and enter your postcode.
The Freight Charge and total costs will come up once you update
the information. Click on 'Check Out' for next step.
*
Complete the 'Contact Details' and 'Payment Details' sections and
then finalise your order.
*
An automated E-mail will be despatched to you with an order number
as soon as the order is completed.
*
You can also calculate the freight costs only by using our 'Freight
Calculator' on the web page.
Stage
2: Parts allocation
*
Orders are processed during working hours. Parts will be allocated
to the orders and removed from inventory. An email will be despatched
to customers once we start to process the orders. If we cannot fulfil
an order with our existing stock, an ETA will be notified to customer
by our sales team. For pick-up orders, an email will be sent once
the order is ready for pick up.
Stage
3: Making payment
*
Make your payment base on the payment method you choose. Ensure
to type in your order number as the reference number when you make
payment. For pick up orders, customers can make payment over our
counter when pick up orders.
Stage
4: Despatching
*
Goods will be despatched once the payment is cleared and a tax invoice
will be attached. To ensure no any wrong parts or quantities be
sent out, we check all the orders by two of our staffs before packing
each parcel.
Stage
5: Checking order status
*
You can check your order status on-line. Go to the top right hand
side of our web page, click on ‘Check
Order Status’.
Yes, you can,
although it’s faster and more accurate if you use the site
to place your order. Our number is 02 9742 3733, 02 9742 3988.
For delivering
customers, we’d encourage you to use the site if you can.
The orders placed through the site are prioritised, and we’ve
found that there are less mistakes / misunderstandings and spelling
/ address errors with orders put through the site. All orders placed
through the site receive a confirmation e-mail and your order status
is viewable online at any time.
We
accept payments via cash, EFTPOS, credit card,cheque or direct deposit.
EFTPOS,Credit
Card : EFTPOS purchases are accepted on personal pick up
only (the EFTPOS daily limit set by the banks is normally up to
$1000). 2% surcharge will apply on credit card payments except American
Express(AMEX) where a 3% surcharge will apply. We keep our right
to require suitable photographic ID for credit transactions.
Cheque:
We require suitable photographic ID for cheque payments. All cheques
need to be cleared before we can release the goods. Banks normally
take 4 working days to clear the cheque that start from the day
we deposit. Please make the cheque payable to: D & D
Computer Technology Pty Ltd
Direct
deposit: This is the preferred and cheapest way to pay.
Direct Deposit can be done by Internet Banking or whatever means
is available to you. Funds can be directly put into our bank account
as follows:
Australia Post -
Goods are sent via Register Post once payments are cleared. Delivery
charges are varied from $13 and at customers' costs.
Couriers - Goods
are sent via Couriers. Delivery charges are varied from $13 and
at customers’ costs. Customers can organize their own couriers
to pick up goods if their payments are cleared by D &
D Computer Technology Pty Ltd in advance.
Note:
Postage and delivery charges do not include any insurance. No freight
charges can be refunded.
You can find
the freight costs at the time you make the on line order. You can
also calculate the freight costs only by using our 'Freight
Calculator' on the web page.
Our goal is
to let customers receive their orders in the earliest stage. We
ship orders out for in-stock products once the payment is cleared.
For products not in stock or for computer systems will take one
or two more days to ship out. Delivery to major state, territory
cities and their surrounding areas takes 1-7 working days. For delivery
to more remote or rural areas, please allow a further 1-2 days.
Please select
Register Post as the delivery method if no one at home to sign for
delivery. If you like to select Couriers to deliver, you can use
your business address if you can’t be home to receive your
delivery during the daytime. As some couriers services will charge
an additional fee for attending your address a second time
to deliver the goods if you were not there the first time, please
ensure you choose an address where you, or someone else who can
sign on your behalf, will be present during the daytime
Yes, you can
purchase and pick up products at our warehouse or place orders through
telephone, website, fax or e-mail before pick up. Stock is not guaranteed
until you order in advance. For some products that we need to specially
order from suppliers, we might charge 10 – 20% deposit before
pick up.
Payments can
be made by EFTPOS up to $1000 (the daily limit set by the banks,
unless you have more key cards), cash and credit cards (3% surcharge
apply). We keep our right to require suitable photographic ID for
credit transactions.
Yes, firstly,
select the items you want, click the basket on the right hand side
of each item. Then, click ''View
Shopping Cart'' near the top place of the web page.
Secondly, in the ‘Basket Summary’, you can change item
quantities or delete items, then click ‘Print Quotation”.
For system quotations,
you can click ‘Computer
Systems’ on the left hand side of the web page
to see our system packages. Also, click ‘Customise
Systems’ on the left hand side of the web
page to customise the system you want, you can print the quotation
out through ‘Basket Summery’ after you add the configurations
to basket.
Some products
are not sealed by manufacturers and can be opened, e.g. Canon digital
cameras, etc.
We open most
of our products received from our vendors to inspect contents for
damage, scan their barcodes, and place identity labels on the products.
This requires opening the antistatic bags and affects products such
as motherboards, hard drives, sound cards, video cards, modems,
network cards, etc. Identity labels are used to ensure that products
submitted for warranty claims were actually purchased from us and,
for us to identify our vendor to ensure that warranty claims are
forwarded to the correct manufacturer’s agent.
